I remember that when i was in school or even in college my bi-yearly report card showed somewhere from 5-10 subjects. And now it seems like there are infinite report cards with infinite parameters….. Performance parameters, operational parameters, set target Vs Achieved target, Daily reports, Weekly reports, Monthly reports, Quarterly reports, Opportunities report, Quality report and many more…Reward and Recognition (R&R) is now an integral part of any “employee- centric” organization. Awards, certificates , gift hampers are kinda common with most of the organizations, one of the best is putting up a pic on the performance plank. Not many people achieve all their matrices and even less get to that pacman 5 position. And the best of them gets the opportunity to paste his/her pic on the plank. There’s obviously a sense of proud and superiority in that. But what’s the cost of all this. Sure ya! usual things- Hard work, Smart work. That’s kinda very generic reply. In IT industry , which i believe is much more competitive and ruthless than any other industry, performance is a multi dimensional and multi tier thing. Performance are important input during appraisals so it clearly has a long mark on the career. As someone wise once said that to get something you have to loose something. What m talking about???…well, 24 hours continuous shifts…lean and mean operational procedures(Six Sigma comes into play) and strict quality parameters, weekly performance calibration and reactive coaching.In situations like recession where the profit margins are less and the operation team tries to bridge the gab between actual revenue and target revenue, achieving the top tier performance is not by choice rather by compulsions. I have seen people getting into high stress level(including me)..I have seen people quitting the job…I have seen people breaking the organizational hierarchy and complaining about the “strict” work culture employed by their immediate supervisor(s) and almost in every case, this professional tremor reaches the personal life also. When operations gets squeezed almost half of the group exits the system either voluntarily or involuntarily, while the others make credible progress internally. You can say that it’s Charles Darwin’s classic theory of survival- Survival of fittest!!!
But still some people stick to it..why?? coz i think for people like me, there’s no other option. There so much on stake… But i feel that everyone should have something on his/her mind which is constant. Constant, as in, which is always in your mind..You know something that sort of can act like a continuous power supply and morale booster. At the end of the day when u see ur pic on the plank it surely gives that much needed satisfaction and peace. But to be honest it’s short lived. When u achieve that level ..u also create a benchmark for you. By default a operational manager always wants top performance, which is kinda very tough, and then it’s recession time…After u reach the plank ur target becomes wide like an ocean..it has an end but its not in ur sight.So the fight and struggle starts again…u know like an indian TV soap opera ……TO BE CONCLUDED…